People are interacting with organisations in more ways than ever and are now dictating the terms on which they want to engage. Successful businesses are responding to this change by using AI to uncover new intent-based insights and powering individualisation.
Join us for Coveo’s European inaugural event. Witness how to build a smarter digital relevance journey for your customers and employees through the use of AI.
Sessions will cover topics to help you dream big with your relevance practice, with topics like our product vision and roadmap, customer stories, innovative use cases, and more.
Experts will share lessons learned and give you the knowledge you need to apply those practices to your business.
*Agenda subject to change
Digby has 25 years’ experience in digital IT and marketing, and is passionate about customer experience, service, and personalised content.
A member of the Sitecore End User Council, Alyson contributes to and drives digital transformation and user-adoption throughout Formica Group
As VP of Customer Experience, Jennifer is an advocate for the customer who leads customer engagement, adoption and value realization of the Coveo solution. She is passionate about helping companies leverage self-service and reuse knowledge to improve the customer experience while managing their organizational costs.
Prior to joining Coveo, Jennifer was Founder and Principal of Okas Consulting, a global consulting practice and former Coveo partner. Jennifer has also held executive roles as a change agent who significantly improved the customer experience at Yahoo, Quest Software (Dell) and Cognos (IBM).
Jennifer has deep knowledge and expertise in Analytics, Customer Experience, Support, Self-Service, and Knowledge Management. She is a certified KCS Practitioner, Trainer and active industry contributor.
Jennifer resides in Ottawa with her family and in her spare time enjoys painting abstract art
Over the years Mirka has built and developed support teams to deliver a great customer experience. For the past couple of years has taken on the responsibility to transform VMware’s knowledge experience for both customers and employees. Mirka led the rollout of Salesforce Knowledge Management and Coveo intelligent search within VMware’s support platforms. Mirka is passionate about making a difference to our employees and customers by leveraging the leading-edge technology and driving the business forward.
Your registration has been submitted. We will confirm your attendance very soon. In the meantime, please continue to come back for further information on speakers, content and agenda.
Please ensure that you enter the Blavatnik Building Entrance
from Holland Street as the main entrance to the Museum will be closed
Southwark (Jubilee Line, approx 600m)
Blackfriars: (District and Circle Line, approx 800m)
St Pauls: (Central Line, approx 1000m)
Waterloo: (Jubilee, Bakerloo and Northern Line, approx 1100m)
Blackfriars: 300m from the South Exit
Blackfriars: 800m from the North Exit
London Bridge: 1000m from the station
A drop off point is situated right across from the
Blavatnik Building Entrance on Holland Street