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2018 Key Themes and Takeaways

Driving Growth

Personalization is the biggest competitive advantage and is a key growth driver, from delighting new and existing customers with relevant upsell opportunities, to better equipping sales teams and partners to sell, and more!

Satisfying Customers

Data is paramount for leaders of the digital age. Knowing who their customers are, what they’re looking for and what they’re engaging with is having a profound impact on customer satisfaction and business-critical KPIs.

Building Great Organizations

Organizations are seeing exceptional gains in operational efficiency by empowering their employees to make more informed and autonomous decisions with the right content at their fingertips the moment it’s needed.

Impact 2018 Keynotes

Thursday, June 7, 2018

Unifying Customer Experiences Across the Enterprise with AI-Powered Search


  • Jennifer MacIntosh
    VP, Customer Success, Coveo
  • Jamie Battin
    Director, Customer Community, Ellucian
  • Keith Kmett
    Director of Digital Customer Experience, Principal Financial Group
  • Nigel Piper
    Executive General Manager, Customer Success, Xero

Thanks to Our 2018 Sponsors