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Louis is a passionate entrepreneur and involved in private equity within technology, as well as infrastructure projects within emerging countries, and education and high school reinsertion for children from financially challenged families. He also serves on several Boards including Industrial Alliance Financial Group and the Quebec City International Airport authority, and is also Chairman of the Board of PetalMD, Canada’s largest medical cloud company.
Laurent is a graduate of Université du Quebec, where he holds an MBA degree. He resides in Quebec City with his wife and children.
Mark holds a Bachelor of Commerce degree from the University of the Witwatersrand, South Africa; and an MBA from the University of Durham in the UK.
Sarah launched Trailhead, Salesforce’s gamified online learning platform, after witnessing the inequality of women and minorities in STEM careers and recognizing the potential that online learning platforms have to transform careers from salsa dance instructors to technologists.. Prior to her ten years at Salesforce, she worked at companies of every size to bring emerging technologies and trends to market, relying on her unique blend of technical expertise and business acumen.
Prior to IT, Jim has led global teams in marketing, operations and product development roles. Before Dell, Jim worked in software product management and as an associate at Booz Allen. Jim holds dual bachelor’s degrees and a master’s degree from Northwestern University. He also earned a master’s degree in management from the Stanford University Graduate School of Business.
Nigel has created a continuous improvement culture, leveraging best of breed solutions, such as Salesforce Service Cloud, to find more effective and scalable ways to manage the explosion in customer demand. Holding firm on digital only channels, and avoiding inbound phone calls, has fed the innovation and driven significant efficiency into the operating model.
Prior to Xero, Nigel worked at Inland Revenue and was responsible for the transformational change enabled by the introduction of speech recognition and voice biometrics solutions. These solutions remain best practice case studies providing simplified servicing for all NZ Citizens and ignited his interest in designing and operating customer-centric service models.
Prior to his role at Salesforce, he held roles in technical support analysis at large software companies.
He graduated from Stanford University in 2015 with a degree in Science, Technology, and Society, with an emphasis in biotechnology.
Airdre worked in the healthcare, risk advisory, legal and government industries before taking on this role at Xero. She brings more than two decades of experience in large scale strategic change programs and a specialisation in knowledge management and customer engagement. She uses uses design-led thinking and emerging technologies to deliver streamlined and automated experiences that still feel ‘human.’
In addition to her work at AOTA, Stephanie has been featured in Associations Now magazine, she has written for trade magazines and Poynter.org, and speaks regularly on analytics and social media for national audiences.
Prior to Pet Supplies Plus, Johnathon held multiple roles at PepsiCo, where he excelled at converging supply chain and analytics with IT strategy. He also holds multiple degrees in Finance, eBusiness, an MBA, and his currently studying to finish a master’s degree in Industrial Organizational Psychology.
Since building her first website in 1995, she has implemented search solutions at large companies, including Fidelity Investments and DS Solidworks.
Bojan started his career as co-founder of the startup Campusmarket.com, later SYNAPS, an open source project for communities. He is passionate about leveraging collaborative-technologies to enhance decision making processes and has managed the Communities practice and implementation strategy for global Fortune 500 companies. Bojan holds a Bachelor of Arts from University of Oklahoma and an MBA from Oklahoma City University.
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