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What We Experienced in 2017

An Entire Ecosystem

Industry leaders, decisions makers, administrators, end users and developers from customers and partners came together to join the relevance revolution.

20+ Sessions

Attendees learned strategies, tactics and best practices and heard about Coveo’s powerful technology. Session slides are linked in the agenda below.

Training Classes

A full day of training for attendees that use, manage and build Coveo solutions already. Learn more about our Training Courses here.

An Experience

Three days of fantastic learning, networking and fun. Check back soon for Impact 2018 dates and early-bird registration.

Last Year's Sessions

Coveo Fundamentals Overview for Developers

Benjamin Carroll, Senior Technical Trainer | Coveo

Build your foundational understanding of the tools and systems which make up the Coveo relevance suite.

Coveo Basic Analytics

Laurel Poertner,  Technical Training Lead | Coveo

How to measure the success of your Coveo search solution, monitor user behaviors and evaluate performance using Coveo Analytics reports.

Content Management and Your Coveo Index

Benjamin Carroll, Senior Technical Trainer | Coveo

Learn how to crawl various systems in order to populate your Coveo Index. This session will also include a brief discussion of Coveo’s integration with external indices, as seen in the Coveo for Salesforce Express offering.

Coveo Basic Analytics Continued

Laurel Poertner,  Technical Training Lead | Coveo

How to measure the success of your Coveo search solution, monitor user behaviors and evaluate performance using Coveo Analytics reports.

Building Search Interfaces

Benjamin Carroll, Senior Technical Trainer | Coveo

Together, we will build search interfaces for general search, agent case resolution insight panels, community search, and case creation pages within Salesforce and web server environments.

Coveo Basic Analytics Continued

Laurel Poertner,  Technical Training Lead | Coveo

How to measure the success of your Coveo search solution, monitor user behaviors and evaluate performance using Coveo Analytics reports.

Advanced Content Management and Coveo Indexing Tools

Benjamin I. Carroll, Senior Technical Trainer | Coveo

Build on your understanding of our indexing tools, adding custom field mapping techniques and data manipulation using post-conversion scripts.

Coveo Intermediate Analytics

Laurel Poertner, Technical Training Lead | Coveo

Get a more in-depth understanding of Coveo Usage Analytics capabilities to maximize user adoption and improve self-service success. Learn how to move your organization up The Coveo Relevance Maturity Model.

Advanced Interface Development Concepts

Benjamin Carroll, Senior Technical Trainer | Coveo

Learn about our tools for interacting with queries to optimize your search experience. This will include demos of cloud-based query pipeline features and techniques.

Coveo Intermediate Analytics Continued

Laurel Poertner, Technical Training Lead | Coveo

Get a more in-depth understanding of Coveo Usage Analytics capabilities to maximize user adoption and improve self-service success. Learn how to move your organization up The Coveo Relevance Maturity Model.

Custom Analytics and Leveraging Machine Learning

Benjamin Carroll,  Senior Technical Trainer | Coveo

Learn how to set up Coveo Machine Learning models and how to customize your analytics data to get the most helpful information out of every transaction.

Coveo Intermediate Analytics Continued

Laurel Poertner, Technical Training Lead | Coveo

Get a more in-depth understanding of Coveo Usage Analytics capabilities to maximize user adoption and improve self-service success. Learn how to move your organization up The Coveo Relevance Maturity Model.

Keynote: The Relevance Revolution

Louis Tetu, CEO | Coveo

Only relevant encounters drive business. Discover how you can use Coveo as a platform to create the best digital experience for your customers, while empowering employees and partners to deliver truly exceptional interactions at every turn. The Relevance Revolution is upon us.

Keynote: The Present and Future of the Coveo Platform

Laurent Simoneau, President, Co-Founder and CTO | Coveo

Innovation is at the core of what we do at Coveo and we’ve made significant investments to create a true relevance platform. Join our founder and CTO, along with our product leadership team, on a virtual tour of all of the exciting new Coveo developments, and get a sneak peek at our vision for the not-so-distant future.

Coveo in the Microsoft Ecosystem: Innovation and new use cases

Nicolas Bordeleau, Director of Product Management | Coveo

Get a sneak preview of new roadmap developments, including enhancements in Coveo for Sitecore, and support for Microsoft Dynamics 365 CRM.

Looking Ahead: Coveo for Salesforce Roadmap

Sawan Despande,  VP, Salesforce Line of Business | Coveo

Gregory Laporte,  Product Manager | Coveo

Join us for a preview of all the exciting new features coming in Coveo for Salesforce later this year

How Intelligent Search Across the Enterprise Improves Customer Experience

Jamie Battin,  Director of Customer Community | Ellucian

See how AI-powered search across the enterprise improves customer experience at every touchpoint.

Web Site Search Best Practices

Simon Langevin,  Product Manager | Coveo

Andy Uzike,  Sitecore Practice Director | Arke

Together with our partner Arke, we’ll share best practices for improving relevance and the customer experience on your website

Getting the most from Coveo in the Salesforce Service Cloud

Jennifer MacIntosh VP, Customer Success | Coveo

Gregory Laporte, Product Manager | Coveo

Get tips on how to maximize adoption of your Agent Insight Panel, including everything from change management to UI optimization

From On-Prem to Cloud: Leveraging Coveo Cloud Platform

Patty Leino,  Senior Support Service Manager | Tyler Technologies

Tyler Technologies will share their journey; lessons learned, best practices and metrics they use to show real business outcomes.

DIY: Learn to Build Your Own Push Connector

Ben Carroll,  Sr. Technical Trainer | Coveo

Build it with Coveo: a developer-oriented session, diving deep into creating custom implementations of the Coveo Platform.

Demystifying Coveo Machine Learning

Richard Tessier,  Co-Founder & SVP Products | Coveo

Take your machine learning knowledge to the next level and better understand how it powers query suggestions, automated relevance and recommendations.

Connecting a Global Dealer Network with Intelligent Search

Jasmin Boudreau,  Business Leader for the Global Retail and Services | BRP

See how BRP delivers a partner community across a network of 4200 dealers and 8 languages, with one search tool and one knowledge center.

Panel: Creating Relevant, Proactive Experiences

Scott Anderson,  CMO | Sitecore

Greg Oxton, Executive Director | Consortium for Service Innovation

Stephen Tynes,  Practice Director, Customer Experience Platforms | Perficient

Mark Floisand, CMO | Coveo

Jennifer MacIntosh VP, Customer Success | Coveo

Relevance matters. And we’re at the forefront of the revolution to improve relevance for our customers. As the pioneers leading this journey, it can be challenging to know where you’re headed, the best route to get there, and how to get people to come along for the journey.

In this engaging panel, digital marketing and customer experience experts and innovators share strategies and tactics for using relevance to significantly impact their businesses.

Learn how to craft a vision for your organization and strategize how to engage your customers with predictive, contextual information that meets their wants and needs.

Keynote: Transforming Customer Success with Relevance

Atul Nanda,  SVP, Global Customer Success |Salesforce

Mike Raley,  VP Marketing | Coveo

One of the fastest-growing enterprise software companies in history, Salesforce needed a radically different approach to support customers. Learn how the company is creating effortless, relevant and engaging experiences for customers at scale with AI-powered search.

No slides or recordings will be made available.

Intelligent Websites: An early look at Coveo for Sitecore 4.1

Simon Langevin,  Product Manager | Coveo

Discover what we have planned for Coveo for Sitecore 4.1 to make it even easier to work with, and be one of the first to see it in action.

Leveraging context to personalize Coveo Machine Learning

Sawan Despande, VP, Salesforce Line of Business | Coveo

Gregory Laporte, Product Manager | Coveo

Learn how to leverage contextual information and machine learning to make results more relevant and personalized to your users

The Virtuous Cycle - Creating Great Customer and Worker Experiences with Coveo

Harry West, VP, HCM Transformation and Worker Experience Services | Appirio

Learn how to deliver real business outcomes for creating a Virtuous Cycle that better empowers workers and creates happy customers that amplify your brand.

Getting the most from Coveo Machine Learning

Richard Tessier,  Co-Founder & SVP Products | Coveo

Learn how to get the most from Coveo Machine Learning by leveraging Pipelines, A/B testing and Personalization

The Coveo Lab: Discover Interesting and Innovative Use Cases

Gauthier Robe,  VP Products | Coveo

A fast paced showcase of various cool experiments conducted by the Coveo team to go beyond the search box.

A Framework for Self-Service Success with Unified, AI-Powered Search

Ken Thomas,  Web Data Analyst | Extreme Networks

Drew Claybrook, Community Manager and Sr. Lab Systems Engineer | Extreme Networks

See how self-service experiences across web channels improve with a robust technology stack and Coveo at its core.

Q&A with Coveo

Louis Tetu,  CEO | Coveo

Laurent Simoneau,  President and CTO | Coveo

Mark Floisand,  CMO | Coveo

Jennifer MacIntosh, Customer Success | Coveo

Join Coveo leadership and fellow Impact attendees for an informal Q&A; ask questions, gain insights and discuss shared experiences.

Thank You to Our Sponsors

Impact To-Go

Do you want to bring the very best of Impact 2017 back to your organization? We can deliver our Impact content directly to your team. Interested in speaking or sponsoring Impact 2018?

Connect with us here and we’ll be in touch right away.

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