Impact Starts In


Why Attend?


Join industry leaders, meet your peers and connect with the Coveo team at our thought-provoking sessions and action-inspiring networking events.


Coveo customers achieve incredible results using AI-powered search, machine learning and analytics. Hear their stories and start the first chapter of yours.


Unlock the power of AI-powered search to better understand key business metrics and meet resident experts who will share best practices. Space is limited. Register here.


Join us in the heart of San Francisco for three days of fantastic learning, networking and fun.


We are on a mission to make business personal and we want you to lead the way with us. Elevate your presence in the Coveo Community.

Download the sponsor prospectus and connect with our team to find the right sponsorship package for you.


Our agenda will be available soon. In the meantime, take advantage of our pre-event training – space is limited and our early bird rate will expire – register today!

Monday, June 4 - Wednesday, June 6

KCS® v6 Practices Workshop

The Coveo KCS® v6 Practices workshop is a class designed to teach participants about the Knowledge-Centered Service methodology with an optional certification exam at the end. This methodology was developed through the collective experience of members of the Consortium for Service Innovation. An optional certification exam will follow the 2.5 day workshop. Register here.
Monday, June 4 - Wednesday, June 6

Coveo Cloud Platform Administration

Learn the tools and technologies that define the Coveo Platform. Understand unified indexing and the components of a Coveo item. Configure indexing pipelines to integrate with the Coveo index. Class will include an optional certification and run two and a half days. Register here.
Monday, June 4 / 8:30am - 2:30pm

Basic Analytics

Get an overview of the Coveo Platform’s usage analytics tools. Gain an in-depth understanding of your visitors and the features you can then use to act on these insights.
Monday, June 4 - Tuesday, June 5

Intermediate Analytics

Gain in-depth insights on how to improve Self-Service success by identifying, interpreting and fixing Content Gaps. This class will start at 3:00pm on Monday, June 4 and run until noon on Tuesday, June 5. Register here.
Tuesday, June 5 - Wednesday, June 6

Advanced Analytics

This class will provide you with in-depth information on how to set-up, maintain and analyze Coveo Machine Learning models to significantly improve user relevance and success with Coveo. This class will start at 1:00pm on Tuesday, June 5 and continue on Wednesday, June 6 from 8:30 am – 12:00 pm. Register here.
8:30AM - 12:00PM

Pre-event Training

Pre-conference training wraps up today. Get a better understanding of key business metrics and leave with best practices that you can put into action immediately. Register here.
12:00PM - 1:00PM


Meet up with peers and grab some food before Impact 2018 officially opens at 1:00 pm.
1:00pm - 3:00pm

Welcome and Opening Keynotes with Special Guests

Catch the official welcome from Coveo CEO, Louis Tetu and Laurent Simoneau, Co-Founder, President and CTO with special guests you won’t want to miss.
3:00pm - 5:00pm

Breakout Sessions

Whether you’re looking for product information, tips to make the most of AI-powered search, or roundtable discussions about industry hot topics, there’s a breakout session for you!
3:00pm - 7:00pm

Innovation Fair

NEW to Coveo Impact is the Innovation Fair. See how our own R&D team and partners are using Coveo in ways that will ‘wow’. Get 1:1 time with our team at our “ask me anything” booths.
5:00pm - 7:00pm

Networking Reception

We’re making business personal and inviting all Coveo Impact attendees to end day one with fantastic food and delicious drinks in the Innovation Fair.  
8:00am - 5:00pm


Compete in our first-ever hackathon. Show-off your skills and build something better than your peers.
9:00am - 4:00pm

Innovation Fair

See how our own R&D team and partners are using Coveo in ways that will ‘wow’. Get 1:1 time with our team at our “ask me anything” booths.
9:00am - 10:00am

Digital Transformation Keynote

Learn how to break down silos and increase collaboration to deliver unified, relevant experiences to customers across every platform from digital transformation experts.
10:00am - 12:00pm

Breakout Sessions

Learn from our product team and connect with peers in smaller sessions. They will share innovative use cases, best practices and proven tactics for success that you can bring straight back to your team.
12:00pm - 1:00pm

Lunch with Roundtable Sessions

Grab lunch and a seat at our roundtable sessions where you will meet with experts, connect with peers and discuss the topics of the day.
1:00pm - 4:00pm

Breakout Sessions

Sessions continue with more great success stories; our team will share best practices, lessons learned and actionable next steps for you.
4:00pm - 5:00pm

Customer Experience Leaders Keynote

Coveo customers have used AI-powered search and machine learning to get ahead of the curve. Discover how they did it and how you can too.
6:00pm - 10:00pm

Coveo Community Appreciation Event

Our community’s success is our success. Join us as we celebrate another outstanding year with the people, teams and organizations that continue to make incredible progress and contributions to the Coveo community.
9:00am - 12:00pm

Innovation Fair

The innovation continues! Be sure to check out the fair before you head home so you can bring back creative ideas of your own on how to make business personal.
9:00am - 10:00am


Be ready to be inspired. Special guests are in the works.
10:00am - 12:00pm

Breakout Sessions

So many sessions, so little time. Take the opportunity to squeeze in a last round of learning before lunch.
12:00pm - 1:00pm


Time to refuel before our Q&A session and heading home.
1:00pm - 2:00pm

Q&A with Coveo

Informal and fun. We want to answer all of your questions and welcome you to join us for our closing remarks.

Register Today for Our Best Price

Early Bird

Act fast!

Our low early bird price is only available for a limited time and while quantities last. We have discounts available for groups.

Beat the Rush

Get ahead of the pack

Beat the rush and save your money. Register before ticket prices increase again.


Last chance to save!

This is your last chance to save on full registration before the event begins.


It's never too late.

Join us on-site and access all of the keynotes, sessions and take advantage of all the networking opportunities.

Purchase Tickets

Share Your Story

Share your story with the Coveo community at Impact 2018 in a full session or workshop format. We are looking to showcase innovative use cases, industry-leading successes and best-in-class implementations. Submit a topic or full session for consideration — our team will be in touch.
Deadline for submission is February 28.

Thank You to Our 2017 Sponsors

Impact 2017 Recap

What can you expect at Impact 2018? See the highlights, session slides and recordings from last year's event here.
Event Location
Park Central Hotel


Reserve Your Room Now

50 Third Street San Francisco, CA 94103


1.800.635.5476 #2634