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Why Attend?

Meet the people who are changing the game

Meet members of the community who are using Coveo in innovative ways to make business personal. You’ll have exclusive access to Coveo developers, executives, customers, partners and peers.

Learn how you can make an impact

Leverage the knowledge of the crowd to your advantage. Our Innovation Showcase, Ask Me Anything booth and interactive sessions are designed to help you make the biggest possible impact within your organization.

Bring Your Ideas to Life

Experts, product visionaries and fellow peers share ways you can achieve more with Coveo.

Find out what’s coming next so you can build your relevance roadmap for the year ahead.

PRE-EVENT TRAINING

Unlock the power of AI-powered search to better understand key business metrics. Our pre-event training provides hands-on learning, Q & A and best practice sharing with fellow customers and partners. Certain courses offer certifications too. To maximize learning, class sizes are limited, so reserve your spot today. Register here.

Agenda

Meet industry leaders who are changing the game, discover new ideas to get the most from your Coveo investment. Walk away with new skills to bring your ideas to life. Download our latest agenda now.

Monday, June 4 - Wednesday, June 6

KCS® v6 Practices Workshop

The Coveo KCS® v6 Practices workshop is a class designed to teach participants about the Knowledge-Centered Service methodology with an optional certification exam at the end. This methodology was developed through the collective experience of members of the Consortium for Service Innovation. An optional certification exam will follow the 2.5 day workshop. Register here.
Monday, June 4 - Wednesday, June 6

Coveo Cloud Platform Administration

Learn the tools and technologies that define the Coveo Platform. Understand unified indexing and the components of a Coveo item. Configure indexing pipelines to integrate with the Coveo index. Class will include an optional certification and run two and a half days. Register here.
Monday, June 4 / 8:30am - 2:30pm

Basic Analytics

Get an overview of the Coveo Platform’s usage analytics tools. Gain an in-depth understanding of your visitors and the features you can then use to act on these insights.  Register here.
Monday, June 4 - Tuesday, June 5

Intermediate Analytics

Gain in-depth insights on how to improve Self-Service success by identifying, interpreting and fixing Content Gaps. This class will start at 3:00pm on Monday, June 4 and run until noon on Tuesday, June 5. Register here.
Tuesday, June 5 - Wednesday, June 6

Advanced Analytics for Coveo Machine Learning

This class will provide you with in-depth information on how to set-up, maintain and analyze Coveo Machine Learning models to significantly improve user relevance and success with Coveo. This class will start at 1:00pm on Tuesday, June 5 and continue on Wednesday, June 6 from 8:30 am – 12:00 pm. Register here.
8:30AM - 12:00PM

Pre-event Training

Pre-conference training wraps up today. Get a better understanding of key business metrics and leave with best practices that you can put into action immediately. Register here.
12:00PM - 1:00PM

Lunch

Meet up with peers and grab some food before Impact 2018 officially opens at 1:00 pm.
1:00pm - 2:00pm

Opening Keynote: Making Business Personal: The Relevance Transformation Featuring Dell

Relevance and personalization drive business. Hear Coveo’s vision for creating and extending greater personalization and relevance across the enterprise. Hear from special guest, Jim Roth, Senior Vice President of IT Services at Dell Technologies, who will share how AI-powered search created more relevant experiences across the organization, as well as why technology is at the core of remaining relevant for businesses today.
2:00pm - 3:00pm

Keynote: The Present and Future of the Coveo Platform Featuring Salesforce

Innovation is at the core of what we do at Coveo and we’ve made significant investments to create a true relevance platform. Our co-founder and CTO, along with our product leadership team, will offer a virtual tour of all of the exciting new Coveo developments and a sneak peek at what’s to come. He’ll be joined by Sarah Franklin, Executive Vice President of Developer Relations and General Manager of Trailhead at Salesforce
3:00pm - 7:00pm

Innovation Showcase & Ask Me Anything Booth

NEW to Coveo Impact is our Innovation Showcase. Take a tour and see surprising and innovative use cases for Coveo’s AI-Powered search. Meet with some of our product team who made them possible and innovative partners are using Coveo in ways that will ‘wow’. Get 1:1 time with our team at our “ask me anything” booths.
3:45pm - 4:30pm

What's New In Coveo for Salesforce

Join us for a preview of all the exciting new features in Coveo for Salesforce, including how the new Lightening console is radically improving the experience for both support agents and reps.
3:45pm - 4:30pm

What's New In Coveo for Sitecore

There are some exciting new features coming for Coveo for Sitecore later this year. Get a first glance at what they are and get an overview of the new Coveo Hive Framework.
4:45pm - 5:30pm

What’s New in the Coveo AI-Search Platform

Our AI-Search Platform lets you leverage the power of Coveo virtually anywhere in your organization for any use case imaginable. Learn more about our new technical option: Coveo on Elasticsearch and what search can do for you!
4:45pm - 5:30pm

in Lightning Bolts: Accelerating Value to Customers in Appirio’s Employee Community Lightning Bolt Featuring Appirio

Appirio’s Employee Community has been the #1 Lightning Bolt Solution on Salesforce’s AppExchange nearly every week since it was launched at Dreamforce. Search is central to the story of a powerful worker experience. Learn how Appirio integrated Coveo directly into its Lightning Bolt to give customers the bestfederated search experience — all with minimal effort and maximum impact.
5:30pm - 7:00pm

Welcome Reception

We’re making business personal and inviting all Coveo Impact attendees to end day one with fantastic food and delicious drinks right in the Innovation Showcase.  
8:00am - 5:00pm

Developers Unite: Coveo Hackathon

Join your peers in an exciting full day Hackathon, where you’ll take all the great capabilities of Coveo, and race against the clock to build something special. You might even have a chance to showcase your results to other Impact attendees! Registration for the Hackathon is free with your Impact registration.
7:30am - 8:30am

KCS® Roundtable with Coveo

This is a continuation of our monthly roundtable webinar where we tackle the big questions, challenges and strategies at each of the key milestones along the KCS® journey.
7:30am - 8:30am

Coveo for Sitecore Roundtable

Join us for an early morning, interactive session where Coveo for Sitecore customers and partners can share feedback and dive deeper into our upcoming features.
9:00am - 5:00pm

Innovation Showcase

Our Innovation Showcase continues. Don’t miss your chance to take a tour and see surprising and innovative use cases for Coveo’s AI-Powered search. Meet with some of our product team who made them possible and innovative partners are using Coveo in ways that will ‘wow’. Get 1:1 time with our team at our “ask me anything” booths.
9:00am - 10:00am

Keynote: Unifying Customer Experiences Across the Enterprise

This interactive panel of program leaders led by Jennifer MacIntosh, VP of Customer Success at Coveo, are infusing relevance across their customers’ journey. Discover what goes on behind the scenes to deliver remarkable experiences.
10:15am - 11:00am

What's New In Coveo Machine Learning

This session will explore all the great features of Coveo Machine Learning that you might not even know exist. Understand how to make better use of them and get a sneak preview of what’s coming next!
10:15am - 11:00am

Finding Your Perfect Match: How to choose an Implementation Partner Featuring Paladin, Arke and MC+A

Choosing the right implementation partner shouldn’t be harder than implementing your new technology. But with so many out there to choose from, how do you make sure you’ve found the right fit? Our panel offers tips to find your perfect match.
11:15am - 12:00pm

What's New In Coveo for Microsoft Dynamics

We recently announced the official launch of Coveo for Microsoft Dynamics. We’re taking a deeper dive into the capabilities of this new solution and how it helps increase relevance for Dynamics users.
11:15am - 12:00pm

Our Journey: Coveo on Coveo

What happens when the leader in insight engines applies its own technology to its website and internal systems in order to deliver personalized, relevant experiences at scale? Hear some of the lessons learned from our own implementation of Coveo across Coveo.
12:00pm - 1:00pm

Voice of the Customer Lunch

This is a special lunch hour where we want to hear from our Impact attendees on a number of topics. Grab lunch and join our open, roundtable sessions where you can meet with experts, connect with peers and provide your feedback to the Coveo team while sharing the latest insights, best practices, processes and trends.
1:00pm -1:45pm

How empowering employees saved the Pfizer Service Desk millions

What if we provided our employees with the same kind of digital tools they use in their personal lives? Hear how Pfizer successfully accomplished this and more with BT On Demand, the company’s new support portal that connects its global workforce to the knowledge and resources they need. You’ll learn about Pfizer’s transition to a search-first approach, their advanced relevance tuning techniques, and how they’re obtaining actionable insights around the employee journey.
1:00pm - 1:45pm

Integrated Search is a Core Component of Business Success Featuring Dell

Dell has grown significantly over the past few years, both organically and through acquisition, with none more important than the recent Dell and EMC merger. A key customer experience element of this merger was the need to unify the two support sites and search experiences into a single coherent one. This session will outline how Dell was able to leverage Coveo’s capabilities to create an integrated search experience and their ongoing analysis of user activity, performance and value data to continually ensure they are delivering value for their customers.
2:00pm - 2:45pm

Using Data to Drive Your Content Strategy Featuring the American Occupational Therapy Association

How do you know what content will work best on your website and digital properties? You can guess or you can let your customers tell you. Learn how AOTA leveraged Coveo analytics to create a smart content strategy directly driven by visitor needs.
2:00pm - 2:45pm

Getting Started on Your Roadmap to Relevance with Intelligent Query Suggest Featuring Palo Alto Networks

Get started on charting your strategy to relevance with a deep dive into Intelligent Query suggest – the first stage of our Coveo Relevance Maturity Model™. Learn how to use the CRMM™ to assess and define your relevance maturity.
3:15pm - 4:00pm

The Secret to Getting your Relevance Projects Funded Featuring Onix

Looking to launch new initiatives and kick off relevance projects to position your company for the future? Securing internal funding and support is easier than you think. We’ll show you how to do it!
3:15pm - 4:00pm

How Search Experience Became a Strategy at Principal | Bringing it Together with Automatic Relevance Tuning Featuring Principal Financial Group

Discover practical tips and best practices for using ART and recommendations to improve your business outcomes, with a full walk through from planning to measurement and evaluation.
4:15pm - 5:00pm

Injecting Relevance and Personalization Into Sanford Health’sWebsite

How do you maximize your Coveo for Sitecore investment and go far beyond search into true relevance? Join this session to learn how Sanford Health leveraged Coveo across a number of website properties to create a variety of exceptional experiences on all of their key landing pages: Doctors, Locations, Events and Services.
4:15pm - 5:00pm

Harness the Power of Intelligent Term Detection Featuring Xero

Using Machine Learning to understand true intent allows for Intelligent Term Detection without the effort to build dictionaries or extensive manual model training. Learn how to implement and make this work better for your users.
6:00pm - 10:00pm

Coveo Community Party

Our community’s success is our success. Join us as we celebrate another outstanding year with the people, teams and organizations that continue to make incredible progress and contributions to the Coveo community.
9:00am - 12:00pm

Innovation Showcase

It’s your last chance to take a tour, see surprising and innovative use cases and meet with some of our product team and innovative partners who are using Coveo in ways that will ‘wow’. 
9:00am - 10:00am

Keynote: Moving Forward: Digital Transformation in the Era of Relevance

Digital transformation is not just a buzz word. An AI-powered insight engine equips your customers and employees with the most relevant information, for an exceptional end-to-end digital experience.
10:15am - 11:00am

Okay Coveo: Let’s Talk Conversational Interfaces Featuring TechAspect

In this session we’ll talk about conversational interfaces, what they are, how to plan for them, and – more importantly – design them. We’ll take a look at various chatbots, including one developed by TechAspect, and cover the business cases and integration gotchas. You’ll leave with a clear understanding of what conversational interfaces are and when to offer them.
10:15am - 11:00am

Simplifying Personalization with Machine Learning Featuring Pet Supplies Plus

Power your website personalization with machine learning, and find out how search-driven personalization has increased conversion rates and revenue.
11:15am - 12:00pm

Getting to the Heart of Digital Insurance Through a Customer Centric Strategy Featuring HUB International

Rightpoint developed a complex, multi-faceted system for one of the world’s largest insurance brokers, HUB International. Included was the development of a strategic roadmap, a prototype-driven UX design approach, user validation research, and marketing transformation through Coveo and Sitecore.
11:15am - 12:00pm

Improving Case Deflection through Successful Self-Service with Coveo Featuring Salesforce

Helping customers self-serve leads to a host of benefits. We’ll talk about ways Coveo can help, and hear from the team at Salesforce themselves on lessons learned and how they leverage Coveo to improve their own case deflection and customer self-service across the business.
12:00pm - 1:00pm

Coveo All Access Lunch

Informal and fun. We want to answer all of your questions and welcome you to join us for our closing remarks.

Thanks to Our 2018 Sponsors

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